Payment Policy

These Billing Terms & Conditions outline how payments are processed on the Ruby & Mae London website. By placing an order with us, you confirm your agreement with the terms described below.

Accepted Payment Methods

The following payment options are currently available at our checkout:

  • Apple Pay
  • Google Pay
  • Mastercard
  • Maestro
  • Shop Pay
  • Visa

Every payment is processed securely in British Pounds Sterling (GBP).

When Your Payment Is Taken

Payment is taken in full at the moment of checkout. Your order will only be prepared and sent out once payment has been successfully authorised.

If a transaction is declined or fails to go through for any reason, your order will not be confirmed. You will never be charged for a payment that has not gone through successfully.

Pricing and Charges

All product prices shown on our website are displayed in GBP.

Prices may be updated from time to time. However, once your order has been confirmed, the price you paid is locked in and will not be affected by any later adjustments.

Any delivery fees that apply will be clearly shown during the checkout process before you finalise your purchase.

Secure Transactions

We rely on trusted secure payment gateways and encrypted connections to keep your information protected throughout the checkout process.

Ruby & Mae London does not store any of your card details on our systems. All payment information is handled directly by reputable third party payment providers.

Refunds and Payment Disputes

Refunds are processed in line with our Returns and Refund Policy.

If you suspect that an error has been made with your payment, please contact us first at [in te vullen] so we can sort it out for you as quickly as possible.

We reserve the right to dispute any unjustified chargebacks where the goods have been delivered in accordance with our terms.

Fraud Prevention

To safeguard both our customers and our business, we may carry out additional verification checks on certain orders.

If an order is flagged as potentially fraudulent, we reserve the right to delay, cancel or request further details before it is processed.

Contact Information

Store Name: Ruby & Mae London

Warehouse Address: [in te vullen]

Address: Hofzicht 44, 2678 BX De Lier, The Netherlands

Email: [in te vullen]

Phone Number: [in te vullen]

Customer Service Hours: Mon to Fri: 9:00 AM to 5:00 PM Sat to Sun: 10:00 AM to 5:00 PM

Response Time: We aim to respond within 24 working hours.